Hugh Chatham News & Notes

Hugh Chatham Partners With Studer Group to 'Hardwire' a Culture of Excellence

Studer Group

Elkin, N.C., Sept. 20, 2016 – Hugh Chatham Memorial Hospital has announced a three-year partnership with Studer Group®, an outcomes-based healthcare performance improvement firm based in Pensacola, Florida. Studer Group, a Huron Healthcare solution, has worked with healthcare organizations in the United States, Canada and other nations, teaching them how to achieve and sustain exceptional clinical, operational, and financial outcomes.

Hugh Chatham, a non-profit community health care system, and Studer Group share a commitment to providing the best overall experience for patients and the best work environment for employees. Studer Group will help Hugh Chatham accelerate its progress to become a 'high reliability' organization, known for high quality, safe medical care and excellent customer service. It’s this commitment to helping organizations that led to Studer Group receiving the 2010 Malcolm Baldrige National Quality Award, established by the U.S. Congress to recognize companies that have implemented exceptional quality management systems.

Studer Group CEO and President, BG Porter, said that he looks forward to this working relationship. "Studer Group works with organizations to help them get better in areas that they are already focused on, such as quality, service, finance, growth, and people," said Porter. "Through our work together, I believe we can make healthcare a better place for employees to work, for physicians to practice medicine, and for patients to receive care." He explained that the work with Hugh Chatham has already begun with activities such as focus group discussions with employees and physicians, leader surveys, and an on-site visit to help form a current picture of the organization.

"Our vision at Hugh Chatham is to be the country's leading community hospital system, with service as our guiding principle," said Paul Hammes, the organization's chief executive officer. "To make this a reality, we must foster a culture where the patient is at the center of all that we do, and 'hardwire' excellence into all areas of the organization. The Studer Group has a proven track record of helping healthcare systems do just that."

About Hugh Chatham Memorial Hospital

Hugh Chatham is a not-for-profit community health care network of physician clinics and an 81-bed acute care hospital that delivers a seamless and convenient health care experience to communities in the Yadkin Valley and foothills region of North Carolina. Employing more than 800, Hugh Chatham includes a medical group of more than 50 providers who provide patient-and family-centered care across 23 locations and five counties. Headquartered in Elkin, North Carolina, Hugh Chatham is a leader in using technology to coordinate care for patients and to provide opportunities for patients to interact with the health system. For more information, please visit our website at HughChatham.org. You can also follow us on Twitter and Facebook.

About Studer Group®, a Huron Healthcare solution

Studer Group's mission is to change the face of healthcare. We have a scaled approach that is proven to be effective from large healthcare systems, academic medical centers, emergency departments, stand-alone community healthcare organizations to rural hospitals. Working together, we help to get the foundation right—using aligned goals, behaviors and processes as building blocks—so organizations can build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time. To learn more about Studer Group, a Huron Healthcare solution, visit studergroup.com.

About Huron Healthcare

Huron Healthcare is the premier provider of performance improvement and clinical transformation solutions for hospitals and health systems. In 2015, Huron acquired Studer Group, the market leader in driving healthcare cultural transformation. The combination of Huron and Studer Group is focused on improving healthcare providers' clinical, operational, and financial outcomes. By partnering with clients, Huron delivers solutions that improve quality, increase revenue, reduce expenses, and enhance physician, patient, and employee satisfaction across the healthcare enterprise. Clients include leading national and regional integrated healthcare systems, academic medical centers, community hospitals, and physician practices. Modern Healthcare ranked Huron Healthcare third on its 2014 list of the largest healthcare management consulting firms. Learn more at www.huronconsultinggroup.com/healthcare or follow us on Twitter.

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