About Us

Comments and Suggestions

Your opinion matters to us. Please take the time to fill out our feedback form so we can recognize excellence by our employees and continually improve our service to you.

Your Right to File a Grievance

Hugh Chatham Memorial Hospital strives to provide quality care to patients. If you feel that there is a problem with any aspect of your care, please feel free to discuss the matter with a member of our staff. Our staff members will attempt to resolve the concern to your satisfaction through our concerns tracking process. If you feel the problem has not been resolved, you have a right to file a direct grievance. Grievances may be filed in writing or verbally, and may be filed directly with:

Chief Executive Officer
Hugh Chatham Memorial Hospital
180 Parkwood Drive
Elkin, NC 28621

All grievances filed will be reviewed promptly. You can expect a response within thirty (30) days of filing the grievance. Written responses to grievances will include:

  • A written notice of the decision of the hospital, following review
  • The name of the hospital contact person
  • The steps taken on behalf of the patient to investigate the grievance
  • The results of the grievance process
  • The date of completion

In the event that you are dissatisfied with our attempt to resolve a matter regarding the quality of care provided or premature discharge, you may notify the peer review organization for North Carolina at any time.

Medical Review of North Carolina
P.O. Box 37309
Raleigh, NC 27627

Back to top