HCWHighlights

CASEY BROWN

HELP DESK ANALYST, MIS

Our People make Hugh Chatham what it is – an exceptional community healthcare system built on compassion and creativity. Our People are devoted to patient care and safety, focused on delivering the Hugh Chatham experience through teamwork, and ingenuity in the face of challenge. In a word, our people share a deep sense of “ownership” for the patient experience. Author Robin Sharma has an interesting perspective on this concept: “A leadership culture is one where everyone thinks like an owner, a CEO, or a managing director. It’s one where everyone is entrepreneurial and proactive. The leadership culture showcases itself through responsiveness and passion for finding solutions instead of being burdened by problems.” This week’s Hugh Chatham Way Highlight focuses on a team member who demonstrates this sense of ownership every day, by putting customer needs first, thinking critically, and accepting any challenge presented as an opportunity to improve the patient experience. Join me in celebrating MIS team member Casey Brown.

Casey often is the first person to communicate with our team members regarding technical quandaries. Her promptness and can-do attitude promote a positive attitude within her department. Casey is both proactive and knowledgeable in her job scope.

Ted Bayack, Hugh Chatham’s Chief Information Officer, said this about Casey, “Casey is well known across the organization as the team member who handles our MIS Helpdesk. Casey answers calls for help from all Hugh Chatham team members about MIS-related issues, problems and questions. She triages, assigns, and resolves upwards of between 30-50 tickets each day. We are very proud to have her as our front line/first responder, as she represents all the Hugh Chatham values of service, teamwork, accountability, respect, and safe care in every ticket she handles.”

Casey, we thank you for your constant support, and for inspiring us to stay positive when challenges arise knowing that help is on the way. We are grateful that you choose to share your talents and passion for excellence here at Hugh Chatham!

-Paul

Q & A with Casey

How did you get started at Hugh Chatham?
“I worked for an organization that a different company bought a little while later. Once that happened, I began looking for jobs. I found the MIS helpdesk on the Hugh Chatham website and decided to go for it! I interviewed for the position and they offered it to me. Here I am, four years later!”

What are some of your favorite things to do in your role?
“Typically, it kind of depends on the day-to-day. There are consistent things like password resets, troubleshooting, and login issues. I guess one of my favorite things to do is updating QuickClick. I do enjoy coding, even if it is something I don’t feel super confident doing. I enjoy helping people, especially when they call me and I remote into their computer to check the problem. Sometimes, I remote in with one thought of “I have no idea what this is,” and then I figure out a solution after some digging. I like that feeling because it feels really good to help others!”

How does your team exemplify STARS?
“Each team member has their own unique traits and has a different level of expertise. We work together as a team for the betterment of the organization. It is an excellent setting for collaboration when solving problems. We always try to be proactive to ensure that things will continue to run smoothly, especially with the upcoming CPSI password changes. We have been trying to make it as easy as possible for our user base so that people can update before the deadline, so no one is rushed to log in. We like to handle things before they become an issue. We all work together really well.”

What do you like to do for fun?
“I enjoy spending time with my family, my husband, and my two kids, We also enjoy spending time in state parks and hiking. We don’t go on serious hikes but usually do smaller ones to take in nature and just spend time with one another.”

 

Casey Brown was nominated by Kent Thompson.