HCWHighlights

PATRICIA CHANEY, RN, MSN

DIRECTOR OF QUALITY AND PROCESS IMPROVEMENT

Our VISION at Hugh Chatham is to “become the leading community healthcare system in the nation, with service as our guiding principle.” We have high aspirations. We have the know-how and resources to get it done. And the most special ingredient in this recipe for success, is our PEOPLE. We are fortunate to have many talented, dedicated team members, and I’m delighted to recognize one in this week’s Hugh Chatham Way Highlights who is also a key leader here at Hugh Chatham – Patricia Chaney.

Patricia brings great expertise, knowledge, and an eye for detail to her role as our director responsible for advancing clinical quality. She is acknowledged by peers as naturally embodying our Core Values of Service, Teamwork, Accountability, Respect, Safe Care (STARS). In The Hobbit by J.R.R. Tolkien, when addressing the troubling times of their grand adventure, Gandalf the wizard said, “I found it is the small everyday deeds of ordinary folk that keep the darkness at bay. Small acts of kindness and love.” Patricia Chaney, or “Trish”, brings calm and clarity through her exceptional knowledge and ability to help us understand and incorporate Joint Commission standards.

Thank you, Trish, for your commitment and contributions to creating a culture of accountability and teamwork here at Hugh Chatham. Learn more about Trish through her Q&A session below.

– Paul

Q & A with Trish

What initially brought you to Hugh Chatham?
“I initially managed the critical care transport service at WFBH for Brenner’s Children’s Hospital. When I transported patients, we went to many smaller hospitals to transport sick patients to our facility in Winston-Salem. I grew fond of the small hospital feel and saw a job posting online for ICU manager at Hugh Chatham. Hugh Chatham has a family feel; I love the small hometown environment.”

How long have you been with Hugh Chatham?
“I started at Hugh Chatham in the spring of 2010. During my career here, my role has evolved. I was promoted as Director of Case Management, then added several quality duties such as our core measure submissions that we submit to CMS then add to patient care services.”

Tell me about what you do and what you look for in accreditation?
“The joint commission is our accrediting body. I scrub our data to ensure accuracy and over time have been able to implement several fixes that helped us with our stroke and overall accreditation. In preparing for our hospital acute care survey, I have started a contest with the units’ leaders. The leaders pair up and go to each other’s area and do an environment of care round. The leaders will ask staff to tease out survey questions that a surveyor would ask during their hospital tour. Questioning staff helps them feel more comfortable and allows leaders to keep the survey at the forefront of what they do during the day. We call the experience Tune-Up Tuesdays. Like you would tune-up your car, we want to make sure our units are well-oiled and ready to hit the road, as in ready to be surveyed.”

What are your hobbies?
“I love boating and gardening. I used to have a huge garden, but I have made my garden a bit smaller over the years. I would enjoy it a bit more if I didn’t have a herd of deer trying to eat my flowers!”

Why did you choose to get into healthcare?
“I grew up wanting to be a veterinarian but after learning what I liked to do during school, my gears turned to healthcare and working with people. I graduated from the nursing program at 19, ready to help others.”

 

Trish Chaney was nominated by Mary Blackburn.